Dear Patients,
Please see attached a letter from the partners with regards to an ongoing consultation process with you and how we might consolidate and improve service provision.
This engagement process will close on the 17th April 2026.
Patient Letter
Please see the letter attached here for further information on how you can have your voice > Patient Letter – 23.01.26
E-mail Address
Unfortunately there was a technical issue with the e-mail address, which occurred after some letters had already been posted. We will be making contact with any patients who may have been impacted to ensure they are aware, we apologise for any inconvenience or confusion this causes.
Please be aware that the correct engagement e-mail address is:
fowey.engagement@nhs.net
Survey
Our survey will be available to complete online or in person. This will be live from Friday 30th January 2026 – Friday 27th February 2026. A link for accessing the survey online will be available on our website and social media on Friday 30th January 2026. Paper copies of the survey will be available at all practice sites from the dates above.
Public Meeting
We will be holding a public meeting at the end of February in Polruan. We will be releasing the date & further information for this later this week.
FAQS
Please follow the link for some FAQs. If there is a question or concern that is not listed in this, please email the above engagement email address. Follow the link here to access > FAQs
PLEASE
To ensure we maintain a timely and safe service to all patients. Please DO NOT contact our reception or telephone teams to discuss or challenge the potential branch closure. Our front desk and call handling staff are not involved in making these decisions and are unable to change the outcome. Additional calls and questions about the proposal risks delaying care for patients with immediate clinical needs. Please use the formal engagement routes outlined in the above letter, to ensure that your views are heard and considered.
